Δημοσίευση

Dates: 8, 9 October 2015
Hours: 8.30 am – 5.00 pm
Fees: HRDA eligible €242, non-HRDA eligible €480 (Both + €91.20 VAT) / ETEK Price: HRDA Eligible €181.50 (+ €180.50 VAT)

Duration: 14 hours
Venue: EIMF Premises

Most organizations do not have a performance management system in place that measures firm productivity across the production, delivery and promotion of services, and identify corrective actions that are required. As a result they cannot identify and improve consistently limiting factors such as unproductive processes, communication break-downs, unmotivated and ill-prepared staff.
In order to improve productivity organizations must develop an innovative approach to performance management, which helps companies operationalise their strategic priorities.
Given the complexity of these tasks and luck of experience to deal with such issues, training and guidance is needed.

What you will learn
This course aims to enable participants to achieve the following objectives:The
specific learning outcomes organised are
• Learn how improving productivity can help achieve strategy
• Learn how to identify and measure Key Performance Indicators (KPIs) that can enhance productivity across key processes
• Learn how to identify critical success factors for the company
• Learn how to create linkage across the organization
• Learn how to automate data capturing and data presentation to enhance productivity
• Learn how to focus staff on company priorities
• Learn how to build the right culture - around innovation, initiative and continuous improvement
• Learn how to link with the appraisal system and the budgeting process

Trainer: Thomas Poutas
Thomas holds Diplomas in Industrial Sociologist, Economics, Information Science and Electrical Engineering. He has extensively worked as an Interim Project & Operations Manager, Management Consultant and Trainer and Business-Coach in Germany, CEEMEA and China. He had performed numerous designing and business performance management projects, training and coaching for a number of German and international clients.
Thomas has developed and implemented in-house and external Workshops and Trainings for more than 3.000 participants in Change Management, Project Management, Business Process Management, Balanced Scorecard, People Leadership, LEAN-TQM-KAIZEN, Sales Process Management, Time Management , Conflict Management, Outplacement, Intercultural Communication, HR Recruitment & Assessment Centre, Personnel Positioning. Trainees included leaders, executives, managers, workers and employees from different cultures in CEEMEA.

COURSE OUTLINE

Session 1:
Introduction to productivity and performance management
• Current trends that require immediate response
• Limitations of current measures and systems for performance measurement
• Areas for adding value
• Most companies employ financial KPIs – what’s next?

Session 2:
Identifying productivity improvement KPIs
• What KPIs?
• Creating performance measures - Lead and lag measures
• KPI selection criteria
Examples of KPIs from each of the four balanced perspectives

Session 3:
Identifying your company’s productivity goals and current measurement
• What KPIs do you monitor
• How it works
• What changes could improve productivity
Group exercise and discussion

Session 5:
The company’s strategic priorities and KPI gaps
• Identifying critical success factors for productivity strategy implementation
• Developing a set of balanced objectives and causal links
• A generic model with critical success factors
• Identifying KPI gaps
• A case study

Session 7:
Developing a corporate scorecard for your company
• Link your company’s strategic priorities to KPIs
• Choose which KPIs the Management Committee should monitor
• Decide how KPIs should be calculated Session 4:
The balanced scorecard system as a framework
• Why this system is suitable
• How it works
• Key elements

Session 6:
Company strategic priorities
• Identify your company’s strategic priorities
• Recognize priorities on the strategy map
• Place the current KPI set on the map and identify gaps
Wrap up, review and discussion of previous sessions

Session 8:
KPIs at Departmental Level
• Principles
• Types of KPIs - Examples
• A cascading example
• Aligning processes across production, delivery and promotion
• Aligning organizational culture
A case study discussion
Session 9:
Reporting KPIs and taking corrective action
• Managing KPIs at different levels
• Tracking the action plan and benefit

Session 11:
Aligning staff through the appraisal system
• What performance measures
How to link to remuneration

Session 13:
Exercise: Identify KPIs to include in the appraisal
Initiating a performance management improvement project
• Work Plan – time scales
• Critical factors for successful implementation Session 10:
Managing data quality
• Setting controls to ensure data quality
• Managing the data procurement process

Session 12:
Creating the right culture
• Recognising positive and negative behaviour and taking action
• Driving the agenda from the top

In-House Training
If you would like to discuss bringing this or another topic to your organization on an in-house basis please call us at 22274470 or email us at info@eimf.eu. To check our full course calendar please visit www.eimf.eu